Privacy Policy

Effective Date: July 12, 2026

Secret Esthetic ("we," "us," or "our") respects your privacy and is committed to protecting the personal and health-related information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"), use our online booking portal, or receive services at our facial spa.

By using our Site and booking portal, you consent to the data practices described in this policy.

1. Information We Collect

To provide you with safe, customized facial treatments and a seamless booking experience, we collect several types of information:

Personal Identification Information: Name, email address, phone number, and billing/mailing address.

Health and Medical Information: Information collected via our mandatory Health Info Form, which includes your skin type, skincare history, allergies, medical conditions, current medications (e.g., Accutane, topicals), and pregnancy status.

Payment Information: Credit/debit card numbers and billing details. Please note: All payments are processed securely through a third-party payment gateway. We do not directly store your credit card information on our servers.

Technical and Usage Data: IP address, browser type, operating system, and information about how you interact with our website (collected via cookies and tracking technologies).

2. How We Use Your Information

We use the information we collect for the following business purposes:

Booking & Scheduling: To process your 50% service deposit, secure your appointment, and manage our internal service calendar.

Treatment Safety: To review your Health Info Form prior to your appointment, ensuring that all products and facial treatments administered are safe and free of contraindications for your skin.

Automated Communications: To send you automated text messages (SMS) and email notifications regarding your booking confirmations, deposit receipts, appointment reminders, and follow-up care instructions.

Customer Support: To respond to your questions, feedback, or requests for information.

3. SMS and Mobile Communication Disclosure (A2P Compliance)

We highly value your text messaging privacy. In accordance with A2P (Application-to-Person) messaging standards:

No Sharing of Mobile Data: Mobile information and phone numbers collected for the purpose of SMS notifications will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes under any circumstances.

Opt-In/Opt-Out: By providing your phone number during checkout/booking, you opt-in to receive automated operational text messages from Secret Esthetic. You can reply STOP at any time to opt-out of receiving text messages.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to others. We only share your data with trusted third-party service providers who help us operate our business, including:

Booking and Software Platforms: Partners who host our website, internal service booking portal, and client management database.

Payment Processors: Secure third-party payment gateways utilized to process your 50% deposit and final balances.

Communication Tools: Services that deploy our automated email and text notification systems.

All such third parties are strictly prohibited from using your personal information except to provide these specific operational services to Secret Esthetic, and they are required to maintain the strict confidentiality and security of your data.

5. Data Security

We implement a variety of industry-standard security measures—including SSL encryption technology—to maintain the safety of your personal and health information when you book a service or submit a form. While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your online experience. Cookies are small text files placed on your device to help the site analyze traffic, remember your preferences, and keep track of your booking cart. You can choose to accept or decline cookies through your web browser settings; however, disabling cookies may limit your ability to use certain features of our booking portal.

7. Children's Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will delete it from our systems immediately.

8. Your Rights and Access

You have the right to review, update, or request the deletion of the personal information we have on file for you. If you need to update your contact details or modify the health history you previously submitted, please contact us directly using the information below.

9. Changes to This Privacy Policy

Secret Esthetic reserves the right to update or change this Privacy Policy at any time. When we make modifications, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

Business Name: Secret Esthetics

Address: 3143 Fourth Ave, San Diego, CA 92103

Phone: +1 619-304-3808

Email: [email protected]